The Quality Management specialty focuses on ensuring and improving the quality of products and services through the application of quality management principles and techniques. This specialization aims to provide individuals with the skills and knowledge necessary to develop and implement quality systems in various institutions. Here are some key aspects of the Quality Management major:

Quality management principles:

• Study the basic concepts of quality management such as customer orientation, leadership, full participation, continuous improvement, and evidence-based decision making.

Quality tools and techniques:

• Use statistical tools to analyze and control processes such as control charts, root cause analysis, and Pareto charts.
• Apply quality techniques such as situational and impact analysis (FMEA), value analysis, and brainstorming techniques.

Quality management systems:

• Learn how to design and implement quality management systems based on ISO 9001 standards.
• Understand the requirements of international and local standards and how to comply with them.

Quality audit:

• Learn how to conduct internal and external quality audits.
• Develop assessment and analysis skills to ensure compliance with quality standards.

Continuous improvement:

• Apply continuous improvement methodologies such as Lean, Six Sigma, and Kaizen.
• Use tools and methods to define and improve processes and achieve operational effectiveness.

Operations Management:

• Analyze and improve operational processes to ensure quality standards are achieved.
• Use process maps and understanding value chains to improve performance and quality.

Measurement and analysis:

• Use metrics and key performance indicators (KPIs) to monitor the quality of processes and products.
• Analyze data to identify trends and achieve required improvements.

Risk and quality management:

• Identify, analyze and evaluate quality-related risks.
• Implement strategies to mitigate the impact of risks and ensure business continuity.

Innovation and quality:

• Promoting a culture of innovation within the organization to achieve quality improvements.
• Integrating quality techniques into the process of developing new products and services.

Training and development:

• Design and implement training programs to enhance employees’ awareness of the importance of quality.
• Developing employees’ skills in applying quality management tools and techniques.

Customer and supplier relationship management:

• Understand the importance of strong relationships with customers and suppliers in achieving quality.
• Apply quality principles to manage and improve relationships with external partners.

Case studies and practical projects:

• Actual case studies of the application of quality management concepts and techniques in various industries.
• Implement practical projects to apply what has been learned and achieve real improvements in quality.

The Quality Management major prepares individuals to work efficiently in areas of quality improvement and ensuring compliance with standards. This specialization provides the opportunity to improve processes and procedures within organizations, which contributes to achieving customer satisfaction and increasing operational efficiency.